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  • Food Service and Retail Operations Expert
  • Candidate ID:
  • Candidate Information

    Relevant Experience – 30 Years Food Industry including Full and QSR Service, 5 Years Retail

    • 12 years food service (deli, QSR, full-serve) and retail operations management (up to 147 sites) for national travel center chain
    • 1 Year as Director of Operations overseeing 30 units with 5 Multi-Unit Managers for largest franchisor of nationally-known QSR brand
    • 12 years of Multi-Unit Supervisor with HMS Host Corporation with experience and certifications in 10 nationally branded concepts

    Noteworthy Accomplishments

    • National rollout of hot / cold deli and pizza operations for all locations with national travel center chain
    • Created and developed the completely unique QSR concept for travel center company, to include concept menu / menu board, cost analysis, and labor matrix.
    • Implemented a revision to company Labor Matrix System that resulted in over $2 million dollars in yearly labor savings for the restaurant department.
    • Won the Marriott “Operations Excellence Award”, beating out over 300 business units within the organization.

    Special Contributions

    • 2% reduction in buffet food cost for major full service brand
    • Cost reductions improved manager bonuses, which resulted in significantly reduced manager and employee turnover as well as building loyalty
    • Develop and implemented a database identifying exact customer base, which resulted in cost savings and proper advertising geared toward specific guest according to specific locations.

    Other Notes

    • Adapts well to existing business culture, uses strong success record in consultative and management roles.
    • Complete focus on results: continuous follow up on targets, action items and personnel development.
    • Equally adept at category management and strategic marketing functions.
    • Part of menu development team and trained by executive chef, experience in culinary field and menu cost / development.

    Availability and Compensation

    • Held in the highest regard by senior executives.  Exceptional professional references.
    • Available within customary notice period.
    • Total compensation expectations in line with range of Area / Regional Manager Food Service Operations positions.
    • Open to relocation and understands it would be required for many opportunities.
  • Category
    Food Service Operations
  • Contact
    Contact Us Regarding Candidate # 21821Email: Klaus Kokott


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    “Now that everyone is settled in, I have a few minutes to say thank you for your assistance in helping me land this position. Prior to my job search, I had never worked with recruiters and didn’t think I would ever need to. As you know, I had my resume with several other companies, but I’m glad your posting worked out for me. For starters, your description of the company, the hiring manager (now my VP), the pay plan and the area were so correct. This really helped us in deciding to pursue this opportunity and was especially helpful when we moved here. It was as we expected (hoped) it to be.

    Thank you so much!

    Wholesale Fuel Manager, Midwest Fuel Wholesaler / Distributor

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    "Klaus carefully orchestrated an action plan geared to differentiating my unique talents from the rest of the crowd. He readily made himself available to offer guidance and conduct thorough mock interviews designed to bring out my personal strengths and value to the hiring company. His focused approach not only helped prepare me for the interview process, but gave me the confidence that I was the right person for the job. Klaus is a top notch recruiter committed to strategically preparing clients for positions he has deemed are a strong fit. He truly cares about the success of his clients and the contributions they will make to the organization."

    Category Manager, Southwest US Retail Company

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    Fred - President/CEO - Retailer - East Coast

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